Terms of Service

These terms are between Iron Margin and the business using our services, including the Iron Tracking Shopify app and the shipping services we provide. Using our services means accepting them.

Installing the Iron Tracking app costs nothing. There is no monthly fee, no subscription, and no trial that converts into one.

Nothing is charged for installing it, and a store that we have not set up is never charged at all.

For merchants we have set up on Iron Tracking, the fee is $0.06 per order, charged per order. It is not a monthly fee and not a percentage of your revenue. An order is counted once, when we first process it for tracking.

The fee is charged through Shopify, on your regular Shopify bill, in US dollars. Shopify requires a 30-day spending limit on any per-usage charge; it is a ceiling, not a fee, you are only ever charged for orders actually processed, and you can raise it yourself in your Shopify admin. Your negotiated rate applies if it differs from the rate above.

You are only charged if we have set your store up and told you the fee applies. Installing the app never starts a charge on its own.

Iron Tracking is not self-serve. After you install the app, it stays inactive until we switch it on for your store, which we do once we have spoken with you and configured your tracking page and emails.

Until then the app is installed but does nothing, and nothing is charged. If you would rather not go ahead, uninstalling it costs you nothing.

You can stop at any time by telling us or by uninstalling the app. We stop counting orders from the point the app is uninstalled or switched off. You remain responsible for fees already incurred on orders processed before that.

The app reads the order and fulfillment data it needs to show your customers where their order is, and to report on how your tracking page performs. It does not sell your data or your customers' data. Our privacy policy sets out what is collected and how long it is kept.

We work to keep the tracking pages and emails running, but we do not guarantee uninterrupted service, and we depend on third parties including Shopify and the carriers for the data we display. Carrier information is shown as the carrier reports it.

If we change our pricing or these terms, we will tell merchants we have set up before the change applies to them. Continuing to use the services after that means accepting the change.

Questions about these terms or about a charge can go to hello@ironmargin.com.